Support
Got a question, found a bug, or want to request a feature? I usually reply within 48 hours (CET).
Target platform: iPhone (iOS). On iPad, apps run in compatibility mode.
How can I help?
How to report an issue
- App name — for example: DustFall, LullaBook, Dice.
- Steps to reproduce — what you did, what happened, and what you expected.
- Environment — app version, iOS version, iPhone model.
- Attachments — screenshot or short screen recording (if possible).
Send it to: contact_mobile@icloud.com
Data Deletion
Most apps do not create accounts or store your personal data. If you want to delete data related to support emails or communication, write to contact_mobile@icloud.com with the subject “Data deletion request”.
I’ll confirm once I verify the sender’s email address.
Refunds & Billing
Purchases and billing are handled by the App Store. Request refunds directly via Apple (the Report a Problem page in your account).
I don’t have access to your payment details; I only receive aggregated sales reports.
FAQ
- Do the apps work offline?
Yes — for example, DustFall works fully offline. Other apps may require internet for ads or analytics (see Privacy). - Does it run on iPad?
Apps are designed for iPhone. On iPad they run in compatibility (scaled) mode. Full iPad layouts may come in future updates. - How to request a feature?
Briefly describe the problem you want to solve and your use case — send it to contact_mobile@icloud.com. - Something broke after an iOS update.
Make sure you’re on the latest app version. If it persists, include your iOS version and iPhone model.
Contact
The fastest way: contact_mobile@icloud.com
Working hours: business days, CET. Typical response time: 48h.